Shared Hosting Reseller Rules Print

  • 0

Rules for Reseller

  1. End user support request
    • EU support request shall be initiate by reseller. We do not support EU directly
    • Reseller shall act as first level support to EU. 
  2.  In the event EU has no in house or outsource IT staff, reseller shall recommend EU to engage their own IT staff
  3. Reseller shall encourage customer to take SpamExpert if EU is concern about spam
  4. Reseller shall always monitor and respond to ModernOne ticket raise to them included but not limited to spam, over bandwidth, exploit, over resources...
  5. Reseller shall follow migration procedure so that to minimize customer service interruption during migration 

Was this answer helpful?

« Back