Dear customer and partner

Please be informed that one of our international route upstream provider has announced a Urgent Maintenance activity that may affect the connectivity. The details are as below: 

  • Maintenance Date : 14-MAY-2019 , Tuesday
  • Maintenance Window : 01:00 to 05:00 GMT +08:00
  • Estimate Outage/Downtime: 1 hours during the maintenance window.
  • Reason: Service upgrade 

We will route the traffic to backup link before the migration to minimize the downtime but during we swap the physical cable still will have downtime. 

During this period, all services (Smart Hands, installations, work visits, etc.) will continue in accordance with our normal procedures. 

Our NOC Team will ensure the network connectivity returns to normal and up running smoothly. We are rectifying the above to serve you better and your understanding in this matter is greatly appreciated. 

Should you have any inquiries, please do not hesitate to contact us at

Stay update at twitter @nocsertech

NOC Team
ModernOne Data Solution Sdn. Bhd.


UPDATE: 2019/05/14

Please be informed that the maintenance has completed as per scheduled. 

We will continue to monitor the link stability closely. If there is no further issue, we will proceed with ticket closure.
Should you have any inquiries, do not hesitate to contact us. 

Monday, May 13, 2019

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