Managed Service

Reduce the management costs related to your servers and opt for security provided by daily backups, monitoring and software work included in Nocser’s server management plans. 

Specification Level 1 Level 2
Distribution Software Work 180 min 240 min
Service Monitoring 5 10
Email Notification yes yes
Maintain Network yes yes
Hardware Replacement yes yes
Remote Reboot Panel yes yes
Install Control Panel yes yes
Operating System update* yes yes
Control Panel Update* yes yes
Operating System Security Update* yes yes
Security Audit / Server Hardening yes yes
System and Log Files Check* yes

yes
Software Firewall Management   yes
3rd Party Software**   yes
 Bad Surprise Insurance    yes
     
*On request support.

**No guarantee, best effort support

    
     
Security Audit and Server Hardening
  • LSM (Linux Socket Monitoring) installed and configured – Function is to monitor ANY new TCP socket that has been created after the LSM installation.
  • BFD (Bruteforce Detection) installed and configured – Function is to ban any kind of brute force for services like ssh,exim,apache,ftp.
  • Create a “trusted ” group and make only trusted group can access the command wget command.
 
Software Firewall Management
  • Install APF Firewall and maintain firewall to suite your needs

This management package applies only to the server identified in this message Software work time is cumulated in 30 minute blocks Unused time is not saved for the next month.
 
Managed Backup Service
The client must ask for the backup service to be configured on his server and must specify the directories and files that will have to be backed up. Each day, a backup script is executed in order to take a snapshot of the data. The client will receive a daily email confirmation of the backup. Only the data that has changed from the previous snapshot will be updated. Most of the log and system files will be excluded from the backups. The snapshots are saved for a period of 14 days. The client can restore files from day 1 to day 14. The client is responsible of reporting any errors that would be reported in the daily reports. 
 
Additional Work Hours Rates
Those fees only apply to work hours exceeding your monthly allocation according to your management package. On request support are charge base on $75.00 / hour. Emergency work outside of regular work hours count as double. 
 
Third Party Software / Unsupported software
The customer can request support for unsupported software. The decision to provide or not the requested support will be at the sole discretion of Nocser’s staff member answering the request. If our staff member offers some kind of support for the unsupported software, Nocser will have no responsibility whatsoever for the result. By requesting support for unsupported software, the client understands that Nocser might not have the necessary knowledge to answer the request correctly and in a timely manner. Nocser will have no obligation to fix, reinstall or repair damages caused by its staff members trying to answer an unsupported software support request. Furthermore, all time needed to address the issue or repair any damage caused by our staff trying to answer an unsupported software support request will be taken from the client’s management package or billed at the applicable hourly rate if no more time is available. Nocser can always deny support for unsupported software support request.