Mail Client Troubleshooting

If you having a problem to connect to your email using your mail client, Please follow the steps below:

Telnet to port 25 / 26 / 587
- How to run telnet?
Click Start > Run > type cmd and press Enter
At the command prompt type:
telnet 25 OR
telnet 26 OR
telnet 587

You should see something like this:- ESMTP Exim 4.68 #1 Fri, 02 May 2008 22:24:48 +0800
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

If you able to see it on port 26, means you have no problem connecting to your email on port 26. In this case, you may change your Email client smtp port to port 26. Otherwise please write a ticket to us by email or you can use our helpdesk with your traceroute result at

- How to run a traceroute?
Click Start > Run > type cmd and press Enter
At the command prompt type:
tracert -d (wait until it finish within 30 hops)

Next step:

1. Ensure you type your domain correctly e.g (
2. POP3 and OUTGOING domain server must be the same (
3. Account Name MUST BE (it won't work if you put only account name without @/+) OR (try this if is not working).
4. Some of you might not be able to connect to outgoing smtp port 25 due to TMNet has blocked the normal outgoing smtp port which is 25 and you need to change this outgoing port to 26 / 587.
5. Ensure you [checked] on "My smtp outgoing server required authentication"

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