Short Answer
If your invoice is not paid, your account will be suspended, and eventually terminated. Here's the timeline:
Timeline
| Stage | Action |
|---|---|
| Invoice overdue | Payment is past the due date |
| Within 2 days after overdue | Account will be suspended |
| After suspension | A late charge of RM100.00 / USD25.00 applies (depending on your billing currency), plus all overdue invoices must be paid to unsuspend |
| 2 days after suspension | If still unpaid, account/server will be re-imaged and prepared for resale |
What This Means
- Suspended — Your website, email, and services go offline. Data is still on the server but inaccessible.
- Late charge — A RM100.00 / USD25.00 penalty is added to your account.
- Re-image — All data on the server will be permanently erased. This cannot be undone.
How to Avoid This
- Pay your invoices before the due date
- Enable email reminders in your client area
- Keep a credit balance in your account for automatic payment
- Contact billing support before the due date if you need more time
Need Help?
Open a support ticket immediately if you're having payment issues — we may be able to work out a solution before suspension or termination.
